- What is Tylonproducts?
Tylonproducts is a start up crafting “company” (I would like to call it more like family) dedicated towards unique products and goods hand crafted with love and care. I will also offer tutorials and crafting ideas in the blog for visitors. Currently Tylonproducts offers unique stuffed animals, jewelry and soon- ceramics. We will also be getting into local craft fairs within the New England region.
- What/Who is Tylon?
Tylon has been my mascot for many years and I use her in a lot of my work as a way for people to identify her with who I am and what I do. Tylon is a dinosaur character (primarily a velociraptor) who is colorful and bright. The idea Tylonproducts came to me ever since I was young so when I grew old enough to purchase the domain in 2004; I started to use it as a title for my artwork. It then occurred to me I wasn’t offering products but services. in January 2013 I decided I would start selling my crafts and stuffed animals online- giving Tylonproducts a whole new meaning and purpose. I was now offering products; and it seemed to fit perfectly. I also decided on adding an acronym to make it a little bit more fun: TYLON, Things You’ll Love; Original & New.
- Where can I find you at a local event?
If you are within New England; particularly MA; we will post our latest events in our calendar section. We are also trying to start posting our inventory online; so we can keep track of what sells, what people want and what people request.
- What is your Shipping Policy?
Currently we only ship within the US; however we do ship Internationally on a case to case basis. The reason being is we have had problems with our products being held up in customs before and if given a needed deadline- this can cause a lot of unhappiness for our international customers.
- I see something on this site I want. Can I purchase it from you?
Seeing we have had quite a few people inquire about plush items posted on here but not within our store; if you do see a plush or craft you like please send Kristina (email@example.com) an email about what item you would like. She would be more than happy to work something out with you if something is listed online.
- How do I know when an Item/ Artwork is yours?
There is a lot of other artists and users online in different communities with the name Tylon or have animal characters with the same name. I watermark all of my work; so if it has the Tylonproducts name and logo on it with a link to here; it is mine. Some of my designs on my online stores do not have watermarks; and if that is the case I will link to them from here. I would like to avoid any possible confusion with other artists and individuals out there with similar and like names which is why I always like to mention this when people ask.
- What is MidHill IronWorks?
Mid Hill Ironworks is a family run and owned local company in the central MA region dedicated to quality steel products and goods. Tylonproducts recently joined the Mid Hill family and has great ideas and plans for future designs and showings. If you are local in the Central MA region check out the event calendars we have! We are always at showings and crafting events.
- Can I place a Custom Order?
Currently- all commissions are closed. We are however open to requests; so if you would like to request something feel free to post in the blog or email Kristina at firstname.lastname@example.org. We will NOT work with any non-original work or fan-art due to legality issues and concerns.
- Why will you not work with Fanart?
We take pride in our originality and our own designs- and we also would like to abide by and respect the law. We will not create any items or designs implicating any copy written characters or concepts because this is illegal. How would you feel if you made a character and somebody else was making a profit off that character?
- What are the Warnings associated with your Products?
STORE UPDATE: To comply with US law and CPSIA- our products are intended for collectors and older individuals over the age of 14. We are currently looking into more information about this situation.
Our products are not suitable for children. While they are soft and cuddly- they are meant for older individuals and collectors such as salamander hobbyists or art appreciators. Our stuffed animals/ soft sculptures include recycled stuffing and plastic pellets for weight. Please keep in mind all of our items are hand crafted – each one is unique.
- What is the deal with your Axolotls?
Every axolotl-related item purchased supports a great cause. We are affiliated with an organization called Lotllove, dedicated towards helping the axolotl, and offer a donation in response to each axolotl item purchased to help show our support towards the organization and their cause.
- What kind of Materials do you use?
We use only the finest quality of materials in our products and goods. For our stuffed animals a variety of quality-fleeces are used, and for our jewelry we use quality chains and beads. We are proud to say the materials we purchase and use in our products are from many different USA companies; from the plastic pellets, specialized safety eyes, stuffing, cardstock for labels; we are proud to be able to help and support our US economy.
- How do I Clean one of your Products?
Our stuffed animals have not been machine tested, however we recommend spot-cleaning the area with a damp cloth with a little bit of soap. Then let dry.
For jewelry- a toothbrush with a dab of toothpaste works fine- just be careful with items that include metal glue and gems, water and motion can cause these parts to pull apart.
- Can I Submit an Idea or Plush Request?
We would be happy to hear from you! We are always looking for new ideas and suggestions to try out and work with- whether it be a new type of plush animal, new color/ fabric choice or perhaps something you think we should look into that’s different from our usual. Just send us an email at email@example.com and we will get back to you as soon as we can.
- Do you offer any Services?
We do indeed! Aside from our products on this store- we also offer a variety of artistic services for small businesses and individuals looking for a professional flair.
We offer as far as services go: Graphic Design, Branding/ Logo Identity, Marketing Materials & Printed Collateral, Website Maintenance, Website Customization, Illustration and more! Interested? Contact Kristina- firstname.lastname@example.org